Refund and Cancellation Policy


Certainly! Below is a professionally crafted Refund and Cancellation Policy for RichCard.in, your digital visiting card platform. This document ensures transparency, protects your business, and builds trust with users.

⚠️ Note: This policy is suitable for digital SaaS products in India. Please consult with a legal advisor to ensure full compliance with Indian Consumer Protection laws and applicable digital goods regulations.

💸 Refund & Cancellation Policy

Effective Date: 13-June-2025

Last Updated: 03-June-2025


At RichCard.in, operated by Richtree Consultancy Services, we strive to offer a seamless and satisfactory digital experience. This Refund and Cancellation Policy outlines the conditions under which customers may request refunds or cancel subscriptions.


1. Subscription Model


RichCard.in operates on a freemium model:

  • Free Plan: Offers limited features, no payment required.
  • Premium Plans: Monthly, Annual, or Custom Enterprise subscriptions that offer enhanced features.


2. Refund Policy


Since we provide a digital service with instant access, we generally do not offer refunds once a subscription or upgrade is purchased.

However, refunds may be considered under the following conditions:

Eligible Cases for Partial/Full Refund:

  • Technical issues on our side that prevent you from using the paid service, and our support team fails to resolve it within 7 working days.
  • Duplicate payments due to a technical error.
  • Accidental charges to your account with no usage.

Non-Refundable Situations:

  • Change of mind after purchasing a subscription
  • Failure to cancel before auto-renewal
  • Partial usage of subscription before cancellation
  • Claims made after 7 days from the transaction date
  • Violation of our [Terms of Service] or [Acceptable Use Policy]

If your refund request qualifies, the refund will be processed to your original payment method within 7–10 business days.


3. Cancellation Policy


A. Subscription Cancellation by User:

  • You can cancel your premium subscription anytime from your RichCard dashboard.
  • After cancellation, you will retain access to paid features until the end of the current billing cycle.
  • No refunds are issued for the remaining unused days in the current cycle.

B. Auto-Renewal:

  • All premium subscriptions are set to auto-renew unless canceled before the renewal date.
  • You will receive a notification or invoice before renewal in most cases.


4. Account Termination by RichCard

We reserve the right to suspend or terminate accounts found in violation of our Terms & Conditions, Privacy Policy, or for fraudulent activity. In such cases, no refund will be provided.


5. How to Request a Refund or Cancel

To initiate a refund request or cancel your subscription, please contact us at:


📧 Email: info@richtree.in

📞 Phone: +91-9949881025

🌐 Website: www.richcard.in

Please include your registered email, mobile number, invoice ID, and reason for the request. Our team will respond within 2–3 working days.


6. Policy Changes

We may update this Refund and Cancellation Policy from time to time. Any changes will be posted on this page. Continued use of the service after changes implies acceptance of the revised policy.